Help Centre
How can we help?
Step-by-step guides for owners, admins, payroll, team leads and employees. The same guides are inside every workspace, under Help.
Getting started
- Set up your workspaceThe order to do things in when you're new, and where the Setup Guide fits.
- Home: what needs you todayThe cards on Home, who sees what, and turning birthdays on or off.
- Sign in and find your workspaceEach company has its own address. How to sign in with your email or employee number.
- Notifications: the bell, email and browser alertsWhere requests, decisions and roster updates reach you, and how to choose.
- Pay groups and pay cyclesHow often you pay, your currency and time zone, and how pay cycles are made.
- Your plan, seats and invoicesWhat your package includes, how seats work, changing your plan, and paying invoices.
People and access
Clocking and timecards
- Pair a Clock StationTurn any tablet into the clock your people tap in and out on.
- Clock in from a phone or computerLet people clock in from Me, anywhere or only at your locations, and review the ones that weren't.
- Time clocks and the connectorConnect fingerprint, face or card clocks of any brand, match badges, and know when a clock goes quiet.
- Clock Station PINsHow people get a PIN, how they change it, and what to do when one is forgotten.
- The Clock Log, and fixing a punchEvery clock event, and how to add, edit or remove one with a reason.
- Timecards and "Why these hours?"Each person's hours for a pay cycle, explained day by day.
- FlagsProblems to clear before payroll, like missing clock-outs, punches from outside your locations, and problems employees report.
- Roster, rotations and swapsPlan shifts week by week, repeat patterns with rotations, and approve swaps.
Pay Runs
- Run a Pay RunClear flags, team sign-offs, review totals, close, and hand the file to payroll.
- Pay items: allowances, bonuses and deductionsAdd money on top of hours, one-off or every cycle, and send it to payroll with the hours.
- Rulebook and ratesRounding, breaks, overtime and night premium, changed safely with drafts and a start date.
- Public holidaysBring in your country's holidays so they're paid and skipped correctly.
- API keys for your payroll systemLet your payroll software read approved hours directly.
Time off
- Time off policiesStart from the law for your country, then change anything with a draft and a start date.
- Balances, accrual and opening balancesHow balances grow, why a balance is what it is, and bringing over balances from before.
- Approve time offWaiting requests, the checks behind them, and adding time off for someone.
For employees (Me)
Insights
Support and your account
Still stuck? WhatsApp us.
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