Getting help from support
WhatsApp us. With your permission we can look at your workspace with you.
- Owners
- Admins
- Payroll
- Team leads
- Employees
Support is by WhatsApp, with people who know payroll: send a message or call us there. There are no tickets to file.
When we look at your workspace
To see what you see, support can step in for a short, fixed time (15 to 60 minutes):
- It's view only unless you agree to us making changes.
- Everyone in your workspace sees a banner while we're in.
- Every step-in appears in your Activity with who stepped in, who asked for help, and why.
Before you get in touch
Have your workspace address ready, and the page you were on. The ? button on any page opens the help for that page.
Related guides
Still stuck? WhatsApp us.
Have your workspace address and the page you were on ready. With your permission we can look at it with you.